FAQ

Where are you based?

We are based in Ireland

What does made to order mean?

Made to order means that products are only produced when ordered. Read why we have choosen this business model here

How long does Delivery Take?

Once your order is received we will start the manufacturing straight away. This can take up to 7 days.

Once manufactured we will ship the item out to you. Overall it can take between 5 - 15 working days for your order to be delivered.

Do you ship worldwide?

Yes, we offer delivery worldwide.

Do you offer refunds?

Yes - you can check out our refund policy here: https://thesilklemon.com/pages/refunds